PROBLEMS

If you're experiencing a problem with Relatively Yours 3, please fill out and submit the following problem report form.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Problem Report Form

you submit your problem report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

 

  1. What version of the software are you using?
    (Shown in Help Menu > About Relatively Yours)
  2. Build Number (Shown in Help Menu > About Relatively Yours):

    (example: "3558")
  3. What operating system are you using?
  4. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")
  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible problems)
  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
  7. Please provide us with the following information in case we need to contact you:
8.           Name:    
9.           Phone:   
9.   E-mail:                                           

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Technical Support

You may also obtain technical support via the following means:

 

·         e-mail to support@relativelyyours.com

·         telephone (02) 91507257 (within Australia) and +61.291507257 (International)

·         fax (02) 91507263 (within Australia) and +61.291507263 (International)

 

 

Relatively Yours,  Relatively Yours 3 and Relatively Yours 3 are trademarks of Computability Pty. Limited. All other products mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to admin@relativelyyours.com.
Copyright (c) 1998-2006 Computability (Australia) Pty Ltd. All rights reserved.